Communication: the Project Manager necessary quality.

Course Overview

Constant, effective communication among all project stakeholders ranks high among the factors leading to the success of a project. It is a key prerequisite of getting the right things done in the right way. As knowledge is power, sharing knowledge empowering every project stakeholder. This course focuses on the core project communications management skills required to manage a project. We will provide the attendees with proven "real life" tools and techniques and put into context through various exercises and scenarios and case studies.

Learning Objectives

• Implement the processes of Project Communication Management.
• Understand the project manager’s role in it.
• Identify project stakeholder and understand their communication needs
• List the common elements of communication and integrate these into their day to day communications
• Build a strong communication plan
• Learn effective communication tools and techniques that can be applied to a project environment.

Course Outline

Communication Challenges

• Project Communication Processes
• Communication Concerns
• Communication barriers
• The dimensions of communication
• The role of the Project Manager
• Developing a team in five steps
• Functions of the team members

Identify Stakeholders

• Definition of stakeholders
• The stakeholder identification
• Benefits of stakeholders analysis
• Prioritizing and understanding your stakeholders
• Influence mapping

Plan Communication

• The inputs
• The communications requirements
• The communication channels & model
• The communication methods
• The communication media
• The project communication plan

Distribute Information

• Writing skills
• Facilitating & Meeting skills
• Presentation & Public speaking

Manage Stakeholders

• Managing their expectations
• Interpersonal skills to perform good communication
• Management skills to perform good communication

Report Performance

• Measuring progress
• Type of reports
• Customer facing reporting fundamentals

Conclusion